Privacy policy

This privacy policy is in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of the 27th of April, 2016, concerning the protection of natural persons with regard to the processing of personal data and free movement of these data (RGPD), to Organic Law 3/2018, of the 5th of December, Protection of Personal Data and digital rights guarantee (LOPDGDD), as well as in what is not contrary to the regulations indicated, to the Law Organic 15/1999, Protection of Personal Data (LOPD) and its development regulations, and/or those that could replace or update in the future.

Our organization is committed to the privacy of your personal data. The personal data provided are necessary to provide our services and are processed in a lawful, fair, and transparent way, ensuring adequate security of them, including protection against unauthorized or illegal processing and against loss, destruction, or accidental damage through the application of technical and organizational measures. In this document, we want to offer you, in a transparent and loyal way, all the necessary information related to the processing of your personal data that this organization makes.

I. RESPONSIBLE FOR THE PROCESSING-DATA CONTROLLER

  • Identity: HENCHLIFTS, S.L.
  • C.I.F./N.I.E./PASSPORT: B72778814
  • ADDRESS: C/ ROMA, 3, 03730 JAVEA (ALICANTE)
  • TELEPHONE: 865710644
  • E-MAIL: info@elitefitnessgym.net

II. RECIPIENTS OF THE PERSONAL DATA

  1. The personal data provided will not be subject to any transfer unless it is stated specifically in the specific processes.
  2. Optionally, for the procurement of cloud computing services and/or services for the sending of emails, communication, as well as other related IT services, the personal data may be:
    • Assigned to IT service companies located within the European Economic Area (EEA) or,
    • Transferred to IT service companies located outside the EEA adhered to the Privacy Shield protection framework and, therefore, have implemented the appropriate protection measures to ensure the security of personal data. To obtain further information, please follow this link: https://www.privacyshield.gov/welcome
  3. Optionally, to administrations and other organizations when they are required in compliance with legal obligations.

III. LEGAL BASIS FOR THE PROCESSING OF YOUR PERSONAL DATA

For each specific processing of personal data, we will inform you of the legal basis for such processing.

IV. RIGHTS

  • RIGHT TO ACCESS: It is the right to obtain from the controller confirmation as to whether or not personal data relating to the data subject are being processed and, if so, the right to access the personal data and the following information: the purposes of the processing, the categories of processing, the recipients or the categories of recipients to whom the data have been or will be disclosed, the storage period or the criteria used to determine this period, the existence of the right to request from the controller the rectification or deletion of personal data or the restriction or objection to the processing of personal data relating to the data subject, the right to lodge a complaint with the Spanish Agency for Data Protection (AEPD), the existence, where applicable, of automated decisions, including profiling, where data are transferred to third countries the right to be informed of the appropriate safeguards applied.
  • RIGHT TO RECTIFICATION: You have the right to request the rectification of your personal data if these are inaccurate, including the right to complete data that is incomplete. Please note that by providing personal data by any means, you warrant that such data are true and accurate, and you undertake to notify us of any changes or modifications to such data. Therefore, any damage caused as a result of the communication of erroneous, inaccurate, or incomplete information in the forms of the website will be the sole responsibility of the concerned party.
  • RIGHT TO SUPPRESSION/DELETION: It is the right to request the suppression of your personal data when, among other assumptions, they are no longer necessary for the purpose for which they were gathered, or are otherwise being processed or you withdraw your consent. It should be borne in mind that erasure will not be applicable when the processing of personal data is necessary, among other cases, for the fulfillment of legal obligations or for the formulation, exercise, or defense of claims.
  • RIGHT TO LIMITATION: It is the right to request that restrict the processing of your personal data, which means that in certain cases you can ask us to temporarily stop the processing of your personal data or to store your data for longer than necessary when you may need it.
  • RIGHT TO WITHDRAW CONSENT: It is the right to withdraw the consent you have provided by ticking “I have read and accept the privacy policy” at any time and as specified in the relevant section “Exercise of rights” or in the specific processing of commercial communications or Newsletter. Please note that this right will not be applied if, inter alia, the processing of personal data is necessary for the compliance with a legal obligation, the performance and maintenance of a contractual relationship, or for the formulation, exercise, or the defense of claims. Likewise, the withdrawal of consent will not have retroactive effects, it will not affect the lawfulness of the processing based on the consent prior to its withdrawal.
  • RIGHT TO PORTABILITY: It is the right to receive the personal data concerning you and that you have provided to us, in a structured, commonly used, and machine-readable format and to transmit them to another controller, provided that the processing is based on your consent and is carried out by automated or computerized means.
  • RIGHT TO OPPOSITION: You have the right to oppose the processing of your personal data on the basis of our legitimate interest. We will cease to process your personal data unless we can prove compelling legitimate grounds for the processing that prevail over your interests, rights, and freedoms, or for the formulation, exercise, or defense of claims.
  • RIGHT TO LODGE A COMPLAINT WITH A CONTROL AUTHORITY: If you believe that we are processing your personal data in an incorrect manner, you can contact us or you also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD): https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

V. EXERCISING OF THESE RIGHTS

You may exercise your rights by sending a letter to the postal address indicated above or by email info@elitefitnessgym.net, enclosing, in both cases, a copy of your NIF/NIE/Passport or similar document.

PERSONAL DATA PROCESSING. GENERAL PROVISIONS

The personal data requested in each of the specific processing operations are strictly necessary; refusal to provide them would mean that we would not be able to provide the requested service. The communications of the personal data provided for in each of the specific processing operations in some cases are necessary for the performance and maintenance of a contract and in other cases for compliance with a legal obligation applicable to the responsible/controller.

DIGITAL ASSISTANT – “CHATBOT” or “CHAT ONLINE”

In the event that this website uses online chat software, provided as a self-service to provide users with an adequate and quick response to common questions and in improving customer services for the benefit of users visiting the website, the following data will be subject to processing during the conversation with the “chat bot”: the IP address and other personal data entered into the chat bot’s conversation function. The collected data will not be used to personally identify the website visitor, and will not be merged with personal data about the bearer of the pseudonym unless the personal data are provided voluntarily when using the online chat. The legal basis for this processing is set out in Article 6(1)(f) of the GDPR.

CONTACT FORM

Personal data will be processed to channel requests for information, suggestions, and complaints from users or customers. The legal basis that legitimates the processing of personal data is the express consent when marking “I have read and accept the privacy policy”. Personal data will be kept for a period of two years from the moment they stop being processed, without prejudice to the exercise of the rights that assist them as interested.

ELECTRONIC COMMERCE FORM (E-COMMERCE)

Personal data will be processed to manage your online purchases by processing your orders and returns via our online services, send notifications about the status of delivery or in case of problems with the shipment of items, manage your payments, complaints or questions about the guarantee of the products or services, identify and validate their legal age to hire, as well as for and, if applicable, the formulation, exercise, or defense of claims. The legal basis that legitimates the processing of personal data is the express consent when marking “I have read and accept the privacy policy”. Personal data will be transferred to the transport company to be able to get the order to your home, as well as payment service providers. Personal data will be kept, as long as, the consent is not withdrawn, unless they should be kept for the maintenance of the relationship between the parties or during the years necessary for compliance with legal obligations.

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